Terms of service

Terms and Conditions

This website and its contents are operated and owned by Gentle Giants Club LLP. By accessing our website and/or purchasing from us, you agree to be bound by these Terms of Service. We reserve the right to revise or update these Terms at any time without prior notice.

Trademarks & Copyright

All content on this website, including our artwork, product designs, branding, graphics, photographs, text, and website materials, belongs to Gentle Giants Club and may not be copied, reproduced, modified, distributed, or used for commercial purposes without prior written permission from Gentle Giants Club.

Product Information

We do our best to ensure all product descriptions, images, colours, and details are portrayed optimally. However, variations may occur due to screen settings, production differences, or product updates. We reserve the right to modify or discontinue products at any time.

Payment & Pricing

We accept payment through approved payment providers available at checkout. Prices, shipping fees, taxes, and duties are subject to change without prior notice.

Shipping & Duties

Delivery timelines are estimates only and may be affected by courier delays, customs processing, or circumstances beyond our control. Customers are responsible for ensuring shipping details are accurate. International customers are responsible for any applicable customs duties, taxes, or import fees.

Returns, Exchanges & Refunds

We do not offer refunds for change of mind purchases. Returns or exchanges are only accepted for incorrect, damaged, or defective items reported within 7 days of receiving the order. Approved items must be unused and returned in original condition. Shipping fees are non-refundable.

Promotions

Discount codes and promotions cannot be exchanged for cash, applied retroactively, or combined unless otherwise stated. Gentle Giants Club reserves the right to cancel orders or promotions suspected of fraudulent or unauthorised use.

Limitation of Liability

Gentle Giants Club shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services. Our total liability for any claim relating to a purchase shall not exceed the amount paid for the product.

Contact Us

For any questions regarding these Terms of Service, please contact: gentlegiants.club@gmail.com