Shipping policy

 

Local Shipping

Shipping within Singapore is free for orders above SGD $200. For orders below SGD $200, a standard courier fee of SGD $5–8 applies.

For standard courier, 2- 4 business days is required to process your order before dispatching to our couriers. Once dispatched, delivery typically takes 2–5 business days. Additional delays may occur during festive or peak periods.

Delivery timelines are estimates only and may be affected by courier delays, customs processing, or circumstances beyond our control. Customers are responsible for ensuring shipping details are accurate. 

If delivery attempt is unsuccessful, your parcel will be returned, and a re-delivery fee will be chargeable to the receiver. This also includes any re-deliveries due to incomplete or invalid addresses, which will also be chargeable to the receiver. 

International Shipping

For international purchases, please contact us at https://t.me/gentlegiantsclub to place your order.

Please note international customers are responsible for any applicable customs duties, taxes, or import fees imposed by their country. If a package is refused, the customer will remain responsible for the original shipping charges, applicable duties, and any return shipping costs incurred.